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World Headquarters
3500 Pelco Way
Clovis, California 93612 USA
USA & Canada
Tel: 800/289-9100
Fax: 800/289-9150
International
Tel: 1-559/292-1981
Fax: 1-559/348-1120
www.pelco.com
ISO9001
Orangeburg, New York Las Vegas, Nevada Eindhoven, The Netherlands Wokingham, United Kingdom Montreal, Canada
WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or
workmanship for a period of one year after the date of shipment. Exceptions to this warranty are
as noted below:
• Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/
MC3600 Series); two years on all other cameras.
• Three years on Genex
®
Series (multiplexers, server, and keyboard) and 090 Series
Camclosure
®
Camera System.
• Two years on 100/150, 200 and 300 Series Camclosure
®
Camera Systems.
• Two years on all standard motorized or fixed focal length lenses.
• Two years on Legacy
®
, CM6700/CM6800/CM8500/CM9500/CM9740/CM9760 Matrix, DF5
and DF8 Series Fixed Dome products.
• Two years on Spectra
®
, Esprit
®
, and PS20 Scanners, including when used in continuous
motion applications.
• Two years on Esprit and WW5700 series window wiper (excluding wiper blades).
• Eighteen months on DX Series digital video recorders.
• One year (except video heads) on video cassette recorders (VCRs). Video heads will be
covered for a period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in continuous motion
applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco
shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis,
California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident
are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the
specific use or application made of the Products. Pelco’s liability for any claim, whether based on
breach of contract, negligence, infringement of any rights of any party or product liability, relating
to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no
event will Pelco be liable for any special, incidental or consequential damages (including loss of
use, loss of profit and claims of third parties) however caused, whether by the negligence of
Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have
additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to
obtain a Repair Authorization number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions
stated above, please include a written explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which the item was received by
Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800)289-9100
or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if
returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and
freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:
Intermediate Consignee Ultimate Consignee
American Overseas Air Freight Pelco
320 Beach Road 3500 Pelco Way
Burlingame, CA 94010 Clovis, CA 93612-5699
USA USA
This equipment contains electrical or electronic components that must be recycled properly to comply with Directive 2002/
96/EC of the European Union regarding the disposal of waste electrical and electronic equipment (WEEE). Contact your
local dealer for procedures for recycling this equipment.