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® Pelco, the Pelco logo, Spectra, Genex, Legacy, and PelcoVision are registered trademarks of Pelco.
WARRANTY AND RETURN INFORMATION
REVISION HISTORY
Manual # Date Comments
C1991M 11/00 Original version.
C1991M-A 01/01 Added ETL and cETL certifications.
C1991M-B 2/01 Added information on model PMCS19A.
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved
defective in material or workmanship for a period of one year after
the date of shipment. Exceptions to this warranty are as noted below:
• Three years on Genex
®
Series (multiplexers, server, and keyboard).
• Two years on cameras and all standard motorized or fixed focal
length lenses.
• Two years on Legacy
®
, Camclosure™ Camera Systems,
CM6700/CM8500/CM9500/CM9750/CM9760 Matrix,
PelcoVision
®
, DF5 Series and DF8 Fixed Dome products.
• Two years on Spectra
®
and Esprit™, including when used in
continuous motion applications.
• Two years on WW5700 series window wiper (excluding wiper
blades).
• Six months on all pan and tilts, scanners or preset lenses used
in continuous motion applications (that is, preset scan, tour and
auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days
from the date of Pelco shipment. All goods requiring warranty re-
pair shall be sent freight prepaid to Pelco, Clovis, California. Re-
pairs made necessary by reason of misuse, alteration, normal wear,
or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for dam-
ages or loss resulting from the specific use or application made of
the Products. Pelco’s liability for any claim, whether based on breach
of contract, negligence, infringement of any rights of any party or
product liability, relating to the Products shall not exceed the price
paid by the Dealer to Pelco for such Products. In no event will Pelco
be liable for any special, incidental or consequential damages (in-
cluding loss of use, loss of profit and claims of third parties) however
caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights.
The Dealer may also have additional rights, which are subject to
variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at
(800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization
number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco
invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does
not fall under the warranty conditions stated above, please include
a written explanation with the product when returned.
Method of return shipment shall be the same or equal to the method
by which the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit,
please call the factory at (800) 289-9100 or (559) 292-1981 to ob-
tain an authorization number (CA number if returned for credit, and
RA number if returned for repair). Goods returned for repair or credit
should be clearly identified with the assigned CA/RA number and
freight should be prepaid. All merchandise returned for credit may
be subject to a 20% restocking and refurbishing charge.
Ship freight prepaid to: Pelco
3500 Pelco Way
Clovis, CA 93612-5699
REGULATORY NOTICES
This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that the interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try and correct the inter-
ference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the party responsible for compliance could
void the user ’s authority to operate the equipment.
® Pelco, the Pelco logo, Spectra, Genex, Legacy, and PelcoVision are registered trademarks of Pelco.
™ Esprit and Camclosure are trademarks of Pelco.
© Copyright 2001, Pelco. All rights reserved.