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A. Restart your PC and see if SmartControl can work. Otherwise, you will need to remove and re-install SmartControl to ensure proper driver is installed.
Q2. The SmartControl functions well at the beginning, but it is not workable, what can I do?
A. If the following actions were executed, the monitor driver may need to be re-installed.
Change video graphic adapter to another one
Update video driver
Activities on OS, such as service pack or patch
Run Windows Update and updated monitor and/or video driver
Windows was booted with the monitor power off or disconnected.
To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.
If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl and re-install it.
Q3. After installing SmartControl, when clicking on SmartControl tab, nothing shows up after a while or a failure message shows, what happened?
A. It might be your graphic adaptor is not compatible with the SmartControl. If your graphic adaptor is one of the above mentioned brands, try to download the
most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl, and re-install it once more.
If it is still not working, we are sorry that the graphic adaptor is not supported. Please pay attention to Philips’ web site for any updated SmartControl driver
available.
Q4. When I click on Product Information, only partial information is shown, what happened?
A. It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated
graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl, and re-install it once more.
Q5. I forgot my PIN for Theft Deterrence Function. How can I do?
A. Please contact IT manager or Philips Service Center.
Q6. In a monitor with the Smartlmage feature, the sRGB scheme of color temperature function in SmartControl is not responding, why?
A. When Smartlmage is enabled, the sRGB scheme is disabled automatically. To use sRGB, you need to disable Smartlmage with the
button at the front
bezel of your monitor.
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