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Troubleshooting
What is the problem? Try this:
1 A message appears on the PC. • Click the Help button on the message box to see possible causes
and the solution for each cause. See the “Related Topics” to fix
the problem.
2 The printed cards do not look the
way that was intended.
• If you moved the ribbon while the printer was powered off, print
another card. If the problem persists, see Info Central for detailed
information about solving card appearance problems.
3 Cards jam often. • The brand of cards might be heavily powdered, dirty, or bowed
(curved). Consider buying a different brand of cards or clean the
printer more often to use the cards.
• The printer rollers might be dirty. See Info Central for steps to
clean the printer rollers.
4 The ribbon has broken. • Trim the end of the broken ribbon evenly. If ribbon on the take-up
spool is not wound firmly or is uneven, remove it. Tape the end of
the ribbon onto the same take-up spool, making the edges of the
ribbon and spool even.
• If the ribbon breaks repeatedly, settings might not be correct for
the card design and ribbon. See Setup in Info Central.