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User Manual
Troubleshooting
• Can not power on:
--Connect the power cable to charge to the device, after a while and then check again.
--If turn on device failed after charged, please download the right firmware and upgrade the device on
www.curtisint.com by a PC.
--If it still can not be powered on, please contact with local distributor or service centre.
• Serious noise:
--Check if the music file is damaged.
--If the music files are damaged, it may cause serious noise and jumping sound.
• Can not download or copy:
--Check if it is connecting correctly between the device and PC.
--Check the spare space of the memory.
--Check the USB cable.
• USB connect is failed.
--Make sure that the USB device is properly connected to the USB jack.
--Check if the USB device or a cable is damaged.
--If the USB device is connected via a USB hub, connect the USB device directly to the device.
• Cannot connect the device to the wireless LAN router
--Check if the wireless LAN router is on.
--Based on the surrounding environment, such as the wall material, radio wave receiving condition, or obstacles between the
device and the wireless LAN router, the communication distance may needed to be shortened. Move the device and the wireless
LAN router closer to each other.
--Devices that use a 2.4GHz frequency band, such as a microwave, Bluetooth, or digital cordless device, may interrupt the
communication. Move the device away from such devices, or turn off such devices.