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6. How to Request for Support
After checking this manual, fill in the following information and email to your local distributor.
For prompt response, please specify the following information:
(1)Contact address
•Company name
•Department
•Responsible person
•Phone number
•Fax number
• E-mail address
(2)Product information
•Name of the programming adapter
•Serial number
•Date of purchase
•Target MCU
•Symptoms (Fails blank check/Cannot write a program/Fails verification etc.)
•Detailed symptoms
•How often does the problem occur? (2 out of 10 etc.)
•When did the problem start to occur? (Since purchase/Used to work correctly)
•Type name of the PROM programmer (Advantest R4945A etc.)
•Specified device when writing to PROM (M27C101 etc.)
•Specified programming area when writing to PROM
•Switch settings of the adapter when writing to PROM
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