Filter
Top Products
14.7 <
Troubleshooting>
Understanding display messages
Messages appear on the Status Monitor program window or the control
panel display to indicate the machine’s status or errors. Refer to the tables
below to understand the messages’ meaning and correct the problem if
necessary. Messages and their meanings are listed in alphabetical order.
Note
When you call for service, it is very convenient to tell the service
representative the display message.
Message Meaning Suggested solutions
Authentication
Failure
The ID or password
you entered is
incorrect.
Enter the correct ID or
password.
Cancel?
Yes
Your machine’s
memory has
become full while
trying to store an
original into memory.
To cancel the fax job,
press the
OK
button to
accept Yes.
If you want to send those
pages that have been
successfully stored,
press the
OK
button to
accept No. You should
send the remaining
pages later, when
memory is available.
[COMM. Error] The machine has a
communication
problem.
Ask the sender to try
again.
Connection Error Connection with the
SMTP server failed.
Check the server settings
and the network cable.
Connection Failed The protocol you
have entered is not
supported or server
port is wrong.
Check the protocol or
server port.
Data Read Fail
Check USB Mem.
Time expired while
reading data.
Try again.
Data Write Fail
Check USB Mem.
Storing to the USB
memory failed.
Check the available USB
memory space.
Document Jam The loaded original
has jammed in the
ADF.
Clear the jam. See page
14.1.
Door Open The front cover or
rear cover is not
securely latched.
Close the cover until it
locks into place.
Duplex Jam 0
Check Inside
Paper has jammed
during duplex
printing.
Clear the jam. See page
14.5.
Duplex Jam 1
Open/Close Door
Paper has jammed
during duplex
printing.
Clear the jam. See page
14.6.
Enter Again You entered an
unavailable item.
Enter the correct item
again.
File Access
Denied
Login to the network
server was
successful.
However, access to
the file on the
network server was
denied.
Change the server
settings.
File Name Exist The file name you
have entered
already exists.
Enter a different file
name.
File Name Over
Limit
The file names you
can use are from
doc001 to doc999.
However, all file
names are used
already.
Delete unnecessary files.
File Format
Not Supported
The selected file
format is not
supported.
Use the correct file
format.
Fuser Door Open The fuser door is not
securely latched.
Open the rear cover and
close the fuser door until
it locks into place.
For the location of the
fuser door, see
page 14.5.
Group Not
Available
You have tried to
select a group
location number
where only a single
location number can
be used, such as
when adding
locations for a
Multiple Send
operation.
Use a speed dial number
or dial a number
manually using the
number keypad.
[Incompatible] The machine has
received a fax from
which is registered
as a junk fax..
The received fax data will
be deleted.
Reconfirm junk fax setup,
see page 10.2.
Message Meaning Suggested solutions