Filter
Top Products
Messages Causes Solutions
"The program is recalled.
Cannot recall the
destination(s) for which
access privileges are
required."
The currently logged-in user
does not have permission to
view the destination that was
registered in the program.
For details about how to set
permissions, see Security Guide.
"The program is recalled.
Cannot recall the
destination(s) that is deleted
from the address book."
The destination stored in the
program could not be called
because it was deleted from
the address book.
Enter the destination directly to send
data separately.
"The program is recalled.
Cannot recall the folder
destination(s) with protection
code(s)."
The folder destinations for
which the protection code
was set were registered in
the program.
A destination for which the protection
code is set cannot be called by the
program. Cancel the protection code
setting or send scanned files to the
destination separately.
When documents cannot be scanned properly
Messages Causes Solutions
"All the pages are detected
as blank. No file was
created."
No PDF file was created
because all the pages of the
scanned original were
detected as blank when
[On] is specified for [Delete
Blank Page] in [OCR
Settings].
Check whether the original is set
upside down.
Change [OCR Scanned PDF: Blank
Page Sensitivity] in [Scanner Features]
to "Sensitivity Level 1".
"Check original's
orientation."
Documents may sometimes
not be scanned depending
on a combination of items
such as the specified scaling
factor and document size.
Change the orientation of the original,
and then try to scan the original again.
Messages Displayed When Using the Scanner Function
211