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23RF-71SDCD
Troubleshooting
This section provides solutions to problems you may encounter
during installation or normal use.
Problem Suggestion
No sound from the speakers • Make sure that the speakers are connected to your sound card’s output.
• Make sure that you have selected the correct speaker configuration in the
application.
No audio output when playing
digital files (WAV, MIDI, or AVI clips)
• Make sure that the speakers’ volume control is set to mid-range.
• Make sure that your powered speakers or home theater receiver are connected
to the Line Out jacks.
• Make sure that you have selected the correct speaker configuration in the
application.
There is no audio output when
playing audio CDs or games that
require a CD
By default, digital CD playback is already enabled in Windows 7 and Windows Vista.
To solve this problem in Windows XP, enable digital CD playback:
•Click Start, Settings, Control Panel. The Control Panel window opens
•Double-click the System icon. The System Properties dialog box opens.
•Click the Hardware tab, then click Device Manager.
• Double-click the DVD/CD drives icon. Your computer drives appear.
• Right-click the disk drive icon. A menu appears.
•Click Properties.
• In the Digital CD Playback box of the next dialog box, click the Enable digital
CD audio for this CD-ROM device check box to select it.
Problems with multiple audio devices
The other installed audio card is not
working well
• You may have an existing audio device installed in your computer. The audio
device may be an audio card or an onboard audio chipset. Before you install your
Rocketfish 7.1 audio card, we recommend that you completely uninstall and
remove your existing audio device. Operating multiple audio devices in your
computer may introduce usability issues.
- OR -
• If your computer detects an installed audio card during the installation of your
Rocketfish 7.1 audio card, a message box recommending that you completely
uninstall and remove the older audio device will appear. Click Yes to continue
with the installation of the Rocketfish 7.1 audio card. After the installation is
complete, uninstall the existing card and remove the audio card from your
computer.
The onboard audio chipset is not
working well
Disable your computer's onboard audio chipset. See your computer's motherboard
documentation for details.
RF-71SDCD_09-0961 V3 ENG.fm Page 23 Friday, October 30, 2009 8:59 AM