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Troubleshooting
Symptom Possible solution
There is no picture.
• Make sure all cables are securely connected.
• Check the HDMI switch box power
• Turn the switch box off and then back on.
• Replace damaged cables.
There is picture but no
sound.
• Make sure all cables are securely connected.
• Press and hold Power/Select for 3 seconds to turn the
switch box off and then on.
• Do not connect the switch box output to a video recorder.
Doing so will automatically lock up the audio transmission
as required by HDCP (High Defi nition Content Protection).
• Replace damaged cables.
The display resolution is
not 1080p.
• Make sure your display and connected devices
support1080p.
• Make sure your HDMI cables are capable of transmitting
1080p
The device LEDs are
fl ashing.
• You may have the wrong connection. Follow the steps
under Connecting your HDMI switch box.
• Make sure all cables are securely connected.
The power LED is
fl ashing.
• The switch box is detecting and connecting to the device.
Once the device is connected, the fl ashing stops.
• If the fl ashing continues:
o Turn the switch box off and then back on.
o Make sure all cables are securely connected.
The remote control
does not work.
• Make sure the protective plastic insert has been removed.
• Replace the battery.
NOTICE
• Manufacturer reserves the right to make changes in the hardware, packaging and any
accompanying documentation without prior written notice.
• HDMI, the HDMI Logo and High-Defi nition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC.
• “Dolby” and the double-D symbol are trademarks of Dolby Laboratories.
• DTS and DTS Digital Surround are registered trademarks and the DTS logos and Symbol are
trademarks of DTS, Inc. © 1996-2007 DTS, Inc. All Rights Reserved.
One-Year Limited Warranty
Rocketfi sh Products (“Rocketfi sh”) warrants to you, the original purchaser of this new RF-HDMI4
(“Product”), that the Product shall be free of defects in the original manufacture of the material or
workmanship for one (1) year from the purchase of the Product (“Warranty Period”). This Product
must be purchased from an authorized dealer of Rocketfi sh brand products and packaged
with this warranty statement. This warranty does not cover refurbished Product. If you notify
Rocketfi sh during the Warranty Period of a defect covered by this warranty that requires service,
terms of this warranty apply.
How long does the coverage last?
The Warranty Period lasts for one year (365 days), beginning on the date you purchased the
Product. The purchase date is printed on the receipt you received with the product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of
the Product is determined to be defective by an authorized Rocketfi sh repair center or store
personnel, Rocketfi sh will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2)
replace the Product at no charge with new or rebuilt comparable products or parts. Products and
parts replaced under this warranty become the property of Rocketfi sh and are not returned to
you. If service of Products and parts are required after the Warranty Period expires, you must pay
all labor and parts charges. This warranty lasts as long as you own your Rocketfi sh Product during
the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a retail store location, take your original receipt and the Product
to the store you purchased it from. Make sure that you place the Product in its original packaging
or packaging that provides the same amount of protection as the original packaging. If you
purchased the Product from an online web site, mail your original receipt and the Product to the
address listed on the web site. Make sure that you put the Product in its original packaging or
packaging that provides the same amount of protection as the original packaging.
Where is the warranty valid?
This warranty is valid only to the original purchaser of the Product in the United States, Canada,
and Mexico.
What does the warranty not cover?
This warranty does not cover:
• Customer instruction
• Installation
• Set up adjustments
• Cosmetic damage
• Damage due to acts of God, such as lightning strikes
• Accident
• Misuse
• Abuse
• Negligence
• Commercial use
• Modifi cation of any part of the Product, including the antenna
This warranty also does not cover:
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than a facility authorized by Rocketfi sh to service
the Product
• Products sold as is or with all faults
• Consumables, such as fuses or batteries
• Products where the factory applied serial number has been altered or removed
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
ROCKETFISH SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING,
BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS OR LOST
PROFITS. ROCKETFISH PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO
THE PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING, BUT
NOT LIMITED TO, ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD
SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Contact Rocketfi sh:
For customer service please call 1-800-620-2790
www.rocketfi shproducts.com
Distributed by Best Buy Purchasing, LLC
7601 Penn Avenue South, Richfi eld, Minnesota, U.S.A. 55423-3645
© 2009 Best Buy Enterprise Services, Inc.
All rights reserved. ROCKETFISH is a trademark of Best Buy Enterprise Services, Inc. Registered in
some countries. All other products and brand names are trademarks of their respective owners.
ENGLISH 08-1798
RF-HDMI4 QSG_08-1798_V1_EN.indd 2RF-HDMI4 QSG_08-1798_V1_EN.indd 2 12/17/2008 5:25:23 PM12/17/2008 5:25:23 PM