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Wireless N Dual Band Adapter N900UBE User Manual
51
FAQ
If you encounter any problem when you‟re using this wireless network card, don‟t panic! Before
you call your dealer of purchase for help, please check this troubleshooting table, the solution of
your problem could be very simple, and you can solve the problem by yourself!
Scenario
Solution
I can‟t find any wireless
access point / wireless device
in „Site Survey‟ function.
1. Click „Rescan‟ for few more times and see if you can find
any wireless access point or wireless device.
2. Please move closer to any known wireless access point.
3. „Ad hoc‟ function must be enabled for the wireless device
you wish to establish a direct wireless link.
4. Please adjust the position of network card (you may have
to move your computer if you‟re using a notebook
computer) and click „Rescan‟ button for few more times. If
you can find the wireless access point or wireless device
you want to connect by doing this, try to move closer to the
place where the wireless access point or wireless device is
located.
Nothing happens when I click
„Launch config utilities‟
1. Please make sure the wireless network card is inserted
into your computer‟s USB port. If the Realtek configuration
utility‟s icon is black, the network card is not detected by
your computer.
2. Reboot the computer and try again.
3. Remove the card and insert it into another USB port.
4. Remove the driver and re-install.
5. Contact the dealer of purchase for help.
I can not establish connection
with a certain wireless access
point
1. Click „Connect‟ for few more times.
2. If the SSID of access point you wish to connect is hidden
(nothing displayed in „SSID‟ field in „Site Survey‟ function),
you have to input correct SSID of the access point you
wish to connect. Please contact the owner of access point
to ask for correct SSID.
3. You have to input correct passphrase / security key to
connect an access point with encryption. Please contact
the owner of access point to ask for correct passphrase /
security key.