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Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call the phone number on the
Information section or contact your dealer.
Symptom Check List Solutions
No images on the
screen. I cannot turn
on the monitor.
Is the power cord
connected properly?
Check the power cord connection
and supply.
Can you see
"No
Connection, Check
Signal Cable"
on the
screen?
Check the signal cable connection.
If the power is on,
reboot the computer to
see the initial screen
(the login screen),
which can be seen.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/XP/2000) and then
change the frequency of the video
card.
(Refer to the Preset Timing Modes)
Note: If the initial screen (the login
screen) does not appear, contact
the Service Center or your dealer.
Can you see
"Video
mode not supported"
on the screen?
You can see this message when the
signal from the video card exceeds
the maximum resolution and
frequency that the monitor can
handle properly.
Adjust the maximum resolution and
frequency that the monitor can
handle properly.
There is no image on
the screen.
Is the power indicator
on the monitor blinking
at 1 second intervals?
The monitor is in PowerSaver mode.
press a key on the keyboard to
activate the monitor and restore the
image on the screen.
I cannot see the On
Screen Display.
Have you locked the
On Screen Display
(OSD) Menu to
prevent changes?
Unlock the OSD by pressing the
MENU button for at least 5 seconds.