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Check List
Before calling for assistance, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call the phone number on the Information section
or contact your dealer.
Symptom Check List Solutions
No images on the
screen.
I cannot turn on the
monitor.
Is the power cord
connected properly?
Check the power cord connection and supply.
Can you see "Check
Signal Cable" on the
screen?
(Connected using the D-sub cable)
Check the signal cable connection.
(Connected using the DVI cable)
If you still see an error message on the screen
when the monitor is connected properly, check
to see if the monitor status is set to analog.
Press SOURCE button to have the monitor
double-check the input signal source.
If the power is on, reboot
the computer to see the
initial screen(the login
screen), which can be
seen.
If the initial screen (the login screen) appears,
boot the computer in the applicable mode (the
safe mode for Windows ME/XP/2000) and then
change the frequency of the video card.
(Refer to the Preset Timing Modes)
If the initial screen (the login screen) does not
appear, contact the Service Center or your
dealer.
Can you see "Not
Optimum Mode",
"Recommended Mode
1680 X 1050 60 Hz" on
the screen?
You can see this message when the signal
from the video card exceeds the maximum
resolution and frequency that the monitor can
handle properly.
Adjust the maximum resolution and frequency
that the monitor can handle properly.
If the display exceeds SXGA or 75 Hz, a "Not
Optimum Mode", "Recommended Mode 1680
X 1050 60 Hz" message is displayed. If the
display exceeds 85 Hz, the display will work
properly but the "Not Optimum Mode",
"Recommended Mode 1680 X 1050 60 Hz"
message appears for one minute and then
disappears.
Please change to the recommended mode
during this one-minute period.
(The message is displayed again if the system
is rebooted.)