Filter
Top Products
Check List
Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call the phone number on the
Information section or contact your dealer.
Symptom Check List Solutions
No images on the
screen. I cannot
turn on the monitor.
Is the power cord connected
properly?
Check the power cord connection and
supply.
Can you see
"Check Signal
Cable"
on the screen?
(Connected using the D-sub cable)
Check the signal cable connection.
(Connected using the DVI cable)
If you still see an (error) message on the
screen when the monitor is connected
properly, check to see if the monitor status
is set to analog.
Press button to have the monitor double-
check the input signal source.
If the power is on, reboot the
computer to see the initial
screen(the login screen), which
can be seen.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/XP/2000) and then change
the frequency of the video card.
(Refer to Preset Timing Modes)
Note: If the initial screen (the login screen)
does not appear, contact the Service Center
or your dealer.
Can you see
"Not Optimum
Mode","Recommended Mode
1680 x 1050 60 Hz"
on the
screen?
You can see this message when the signal
from the video card exceeds the maximum
resolution and frequency that the monitor
can handle properly.
Adjust the maximum resolution and
frequency that the monitor can handle
properly.
If the display exceeds SXGA or 75 Hz, a
"Not Optimum Mode","Recommended
Mode 1680 x 1050 60 Hz"
message is
displayed. If the display exceeds 85 Hz, the
display will work properly but the
"Not
Optimum Mode","Recommended Mode