Filter
Top Products
12.12 <
Troubleshooting>
[xxx] toner
cartridge is not
compatible. Check
userís guide
The toner cartridge
you have installed is
not for your
machine.
Install a Samsung-
genuine toner
cartridge, designed
for your machine.
[xxx] toner
cartridge is not
installed. Install it
The toner cartridge
is not installed or the
CRUM (Consumer
Replaceable Unit
Monitor) in the
cartridge is not
properly connected.
Try to reinstall the
toner cartridge.
[xxx] toner
cartridge is worn.
Replace with new
one
The color toner
cartridge has run out.
The machine stops
printing.
Note
If the black
toner
cartridge is
empty,
Mono Only
message
does not
appear.
You can select the
option among Stop,
Continue or Mono
Only .
If you select Stop, the
machine stops
printing. If you select
Continue, the
machine keeps
printing, but the quality
cannot be guaranteed.
If you select Mono
Only, the machine
prints the data in
black. In this case, the
mono printing feature
is preset in the printer
properties.
When you copy, the
Start button will be
activated only with this
condition.
If you do not select
any, the machine will
work as Stop is
selected.
Replace the color
toner cartridge with a
new one. (Page 11.4)
[xxx] toner is
empty. Replace
toner cartridge
The lifespan of the
color toner cartridge
which the arrow
indicates is reached.
This message
appears when the
toner is completely
empty, and your
machine stops
printing. Replace the
toner cartridge with a
Samsung-genuine
toner cartridge.
[xxx] toner is low.
Order new toner
cartridge
The toner cartridge is
almost empty.
Ensure a replacement
cartridge is in stock.
DC motor does not
operate: [zzz].
Please turn off
then on
There is a problem
in the control of DC
motor unit.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Message Meaning Suggested solutions
Did not supply
enough [xxx]
toner. Remove
seal tape &
reinstall
Not supplied toner to
the imaging unit.
• Remove the sealing
tape from the
imaging unit.
• Thoroughly roll the
toner cartridge five
or six times, and
reinstall it.
• Turn the machine
off and turn it on
again.
Did not supply
enough [xxx]
toner. Please
open/close door
The machine
received several
papers with many
images, and it
cannot supply the
toner properly.
Open side door and
close it. If the problem
still persists, please
call for service.
Fax memory is
almost full. Print
or remove
received fax Job
There is no more
available fax
memory. No more
fax data can be
received.
Delete the received
fax data in the
memory. Call for
service to delete fax
memory.
Fax memory is full.
Print or remove
received fax Job
Available fax
memory is now
1MB.
Delete the received
fax data in the
memory to secure
memory. Call for
service.
Finisher door is
open. Close it
The finisher cover is
not securely latched.
Close the finisher until
it locks into place.
Finisher error:
[zzz]. Please turn
off then on
There is a problem
in the finisher unit.
Turn the machine off
and reinstall the
finisher again. Check
that the finisher cable
is connected properly.
If the problem
persists, please call
for service.
Fuser error: [zzz].
Please turn off
then on
There is a problem
in the fuser unit
working.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Fuser unit is not
installed correctly.
Install it
The fuser unit is not
installed or correctly.
Install the fuser unit.
Call for service.
LSU error: [zzz].
Please turn off
then on
There is a problem
in the control of LSU
unit.
Turn the machine off
and turn it on again. If
the problem persists,
please call for
service.
Message Meaning Suggested solutions