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3.9
Troubleshooting
3 Troubleshooting
Symptom
You cannot poll another
machine.
Cause and Solution
• The fax machine you are polling may be using a poll
code.
The fax you receive has got
blank spaces or you received
poor-quality copy.
• The machine sending you the fax may be faulty.
• The fax machine sending you a fax may have a dirty scan
glass.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The cartridge toner may be empty.
Are some of the words on the
fax you receive stretched?
• The machine sending you the fax had a temporary
document jam.
There are lines on copies or
documents you send.
• Check your scan glass for marks, and clean it. See
page 3.11.
The machine dials a number,
but fails to make a
connection with another fax
machine.
• The other fax machine may be turned off, out of paper,
or cannot answer incoming calls. Speak with the other
machine operator and ask them to sort out the problem.
You cannot store a document
in memory.
• There may not be enough memory to store the
document. If the display shows a ‘MEMORY FULL’
message, delete any documents you no longer need
from the memory, then restore the document.
Blank areas appear at the
bottom of each page or on
other pages, with only a small
strip of text printed at the top.
• You may have chosen the wrong paper settings in the
user options set up. See page 2.42 to choose the proper
paper size.
Poor-quality copy
• You may run the adjust shading in maintenance.