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Check List
Before calling for assistance, check the information in this section to see if you can remedy
any problems yourself. If you do need assistance, please call the phone number on the
Information section or contact your dealer.
Symptom Check List Solutions
No images on the screen. I
cannot turn on the monitor.
Is the power cord connected
properly?
Check the power cord
connection and supply.
Can you see
"Check Signal
Cable"
on the screen?
(Connected using the D-sub
cable)
Check the signal cable
connection.
(Connected using the DVI
cable)
If you still see an (error)
message on the screen when
the monitor is connected
properly, check to see if the
monitor status is set to analog.
Press
SOURCE/
button to
have the monitor double-check
the input signal source.
If the power is on, reboot the
computer to see the initial screen
(the login screen), which can be
seen.
If the initial screen (the login
screen) appears, boot the
computer in the applicable mode
(the safe mode for Windows
ME/XP/2000) and then change
the frequency of the video card.
(Refer to Preset Timing Modes)
Note: If the initial screen (the
login screen) does not appear,
contact the Service Center or
your dealer.
Can you see
"Not Optimum
Mode","Recommended Mode
1280 x 1024 60 Hz"
on the
screen?
You can see this message when
the signal from the video card
exceeds the maximum resolution
and frequency that the monitor
can handle properly.
Adjust the maximum resolution
and frequency that the monitor
SyncMaster G19PPlus