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Troubleshooting
Before You Call Technical Support
z
MagicRotation Software works with the installed "Display Driver" supplied by your Graphic Card
Vendor to provide screen rotation capabilities. If the installed "Display Driver" is working incorrectly
or has bugs in it, then these bugs would still exist even after MagicRotation Software is installed.
Any incorrect/random behaviour resulting due to problems in the installed "Display Driver" are not
due to MagicRotation Software.
In order to verify if a problem exists in the installed "Display Driver" , you can perform the following
diagonostic steps :
1. Check if the problem is occuring in both 0 orientation (Landscape mode) and 90 orientation
(Portarit mode).
2. Check if the problem occurs with different color depths (8/16/32 bits per pixel) and different
resolution modes (800 x 600, 1024 x 768).
3. Check if the problem occurs without installing MagicRotation Software.
If the problem is repeating in any/all of the following scenarios then it may be the problem with your
installed "Display Driver" :
In order to correct the problem you need to perform the following steps :
1. Uninstall MagicRotation Software.
2. Obtain the latest "Display Driver" from your Graphic Card Vendor.
The latest "Display Driver" from (ATI, NVIDIA, MATROX, INTEL, etc.) are easily available for
download from their respective websites.
3. Install the latest "Display Driver"
4. Install MagicRotation Software. In most of the cases this should correct the problem.
z MagicRotation may not work in case monitor is replaced or driver of graphic card is updated while
MagicRotation is operating.
If so, please restart the system.
z Visit the MagicRotation website for technical support for MagicRotation, FAQs (questions and
answers) and software upgrades.