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Appendix
Troubleshooting
Before calling for service, check the information in this section to see if you can remedy any
problems yourself.
If you do need assistance, please call the phone number on the warranty card, the phone
number on the back cover of this manual, or contact your dealer.
Table 2. Troubleshooting problems
Symptom Corrective Actions
There is no screen image
Check to see that both the monitor and the computer
are plugged in and turned on.
No Connection,
Check Signal Cable appears
Check the signal cable connections between the
computer and the monitor.
Sync. Out of Range appears
Check the maximum resolution and the frequency on
the video port of your computer.
Compare these values with the data in the Display
Modes Timing chart, on page 27.
The image is too light or too dark
Adjust the Brightness or Contrast settings.
The image is too large or too small
Adjust the Size settings.
The colors are distorted with dark or
shadowed areas
Activate the Degauss feature.
The power indicator is amber, amber/
green blinking or amber blinking
The monitor is using its power management system.
Check the power management utility on your computer
You need the monitor driver software
You can download the driver from the internet at
http: //www.samsungelectronics. com/support/
downloads/monitor/index.html
950pe.book Page 23 Monday, November 22, 1999 2:55 PM