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Appendixes
92
Before contacting a service center
Situation Suggested remedies
Your computer cannot
play videos
The codec installed in your computer may
not be compatible with the video files you
want to play. Use QuickTime
®
Player or
install Codec Pack Full.
Using QuickTimet
®
Player 7.5
1. Install QuickTime
®
Player 7.5 which
supports MP4 (H.264 (MPEG-4.AVC)).
2. Play videos using QuickTime
®
Player.
Using Codec Pack Fullt
1. Install the latest version of Codec
Pack Full.
2. Play videos using the media player
(Media Player Classic or Windows
Media Player 11 recommended).
Install QuickTimet
®
Player 7.5 or K-Lite
Codec Pack Full on Windows XP SP2
or later.
Depending on your computer t
environment, the video playback may be
intermittent.
Situation Suggested remedies
The TV does not
display your photos
Make sure that the camera is correctly t
connected to the external monitor with
the A/V cable.
Make sure that your memory card t
contains photos.
Your computer does
not recognize your
camera
Make sure that the USB cable is t
connected correctly.
Make sure that your camera is switched t
on.
Make sure that you are using a t
supported operating system.
Your computer
disconnects the
camera while
transferring files
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.