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CL408e/412e FAQs
SATO EUROPE 7
TOC
• Check for wrinkles on the carbon ribbon.
• Make sure the print head is clean.
• Unreadable barcodes can also occur if the barcode size is too
big or too small. Confirm that they are within barcode specifica-
tions.
• Confirm that the scanner is set up to read the barcode type
printed.
• Make sure you are printing a standard barcode symbology and
that the characters you are trying to encode are legitimate.
• Make sure that the label media and the carbon ribbon are com-
patible. Resin-based ribbons are not always compatible to rough
low quality labels and wax- based ribbons do not always adhere
well to some synthetic label material.
My CL408e/412e does not feed out one label at a time but
feeds 20 inches of blank labels instead. What is wrong?
It is possible that you have the wrong label sensing method
switched on for the media you are using. Check the DIP switches
against the DIP switch function guide on the inside of the top cover
to see if you have selected the appropriate method for you paper.
If you are using the label gap method, check that the gap between
the labels is more than 3mm, or if using the I-mark method, that the
I-mark is bold and also more than 3mm. Finally, confirm that the
label is passing over the sensor.
My printer will not go online. Why not?
Is the power LED illuminated? If not, check the power switch is on
and confirm the power supply and connections. Also confirm that
the print head has been closed properly.
My CL408e/412e will not print and beeps. What's wrong?
The printer is trying to receive incorrect data. Make sure you are
sending data in the correct format.
The LCD displays "SENSOR ERROR". How do I solve the
problem?
Confirm that the sensing method selected matches that of the
media used and that the media has been routed under the sensor.