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5. Check for any black coloring or adhesive on the swab after cleaning.
6. Repeat if necessary until the swab is clean after it is passed over the head.
7. The head should be cleaned at least every time the ribbon is changed and more
often in harsh environments.
CLEANING THE PLATEN AND PAPER ROLLER
1. Turn the printer off and remove the power cord.
2. Open the Top Cover.
3. Open the Print Head Assembly by pushing the
Head Latch toward the rear of the printer. The
Print Head Assembly is spring-loaded and will
automatically open as soon as the Head Latch is
disengaged. Rotate the Print Head Assembly
upward to give access to the Platen and Ribbon
Roller. Remove any labels in the printer.
4. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs.
5. The Platen is the rubber roller directly below the Print Head. It should be
cleaned of any ribbon or label residue. The Platen is easily cleaned by rotating
the Platen with your thumb while cleaning the residue with the cotton swab.
6. The Paper Roller is located at the rear of the Print Head Assembly. It should
be cleaned of any residue or foreign material.
7. Repeat if necessary. The platen and rollers should be cleaned whenever foreign
matter such as dust or adhesive is present.
REPLACING THE PRINT HEAD
The print head on the CT printers is a user-replaceable item. If it becomes damaged
for any reason, it can be easily removed and replaced. Contact your local SATO
representative for information on obtaining a new print head.
Supplies needed: No. 2 Phillips screwdriver (a magnetic tip is helpful)
1. Turn the printer off and remove the power cable.
2. Open the Top Cover.
3. Open the Print Head Assembly by pushing the Head Latch toward the rear of
the printer. The Print Head Assembly is spring-loaded and will automatically
open as soon as the Head Latch is disengaged.
4. Remove the ribbon from the Ribbon Spindle unit if the printer is a thermal
transfer version.
Section 3: Cleaning and Maintenance
SATOCTSeriesPrinters9001069A Page3-3