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Seagate Terascale HDD Product Manual, Rev. B 18
www.seagate.com
2.16 Product warranty
Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract, Seagate
warrants that each product (including components and subassemblies) that fails to function properly under normal use due to
defect in materials or workmanship or due to nonconformance to the applicable specifications will be repaired or replaced, at
Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated
facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to
the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate
products on your purchase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You
can also determine remaining warranty using the Seagate web site (
www.seagate.com). The drive serial number is required to
determine remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Seagate approved
containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the
drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact your
authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced
in handling computer equipment.
Storage
The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be stored
in the original unopened Seagate shipping packaging whenever possible. Once the drive is removed from the Seagate original
packaging the recommended maximum period between drive operation cycles is 30 days. During any storage period the drive
non-operational temperature, humidity, wet bulb, atmospheric conditions, shock, vibration, magnetic and electrical field
specifications should be followed.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any
third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.