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26 Cheetah 9FC Installation Guide, Rev. A
Troubleshooting
Before calling Seagate Technical Support, please read the pos-
sibilities discussed below. The suggestions presented here will
resolve the majority of installation problems.
General installation troubleshooting
• Check system compatibility. This is a Fibre Channel-Arbi-
trated Loop (FC-AL) device. Check your system documenta-
tion to ensure that it supports FC-AL devices.
• Check the physical attachment. Ensure that the drive is
properly mated with the backpanel Fibre Channel single con-
nector attachment (FC-SCA).
• Check to ensure that drive is receiving power. Insert the
drive into your system. Listen carefully for the sound of the
drive motor spinning up. If the drive motor does not spin up,
check the power supply. If your power supply is functioning
properly, but the drive does not spin up, contact the company
from which you purchased the drive.
• Check your system or backpanel documentation to
ensure you have set options in accordance with the man-
ufacturer’s recommendations. All device options, including
addresses, are set at the backpanel within the host system or
through system software. Check your host system documen-
tation about how to set these options in your particular system.