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72 Savvio 10K.2 SAS Product Manual, Rev. B
Data Recovery Services
Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser-
vices labs are currently located in North America. To speak with a case management representative, call
1-800-475-0143. Additional information, including an online request form and data loss prevention resources,
is available at
www.datarecovery.seagate.com.
Authorized Service Centers
In some locations outside the US, you can contact an Authorized Service Center for service.
USA/Canada/Latin America support services
Seagate Service Centers
Presales Support
Call center Toll-free Direct dial FAX
Americas 1-877-271-3285
1
+1-405-324-4730
1
+1-405-324-4704
Technical Support
Call center Toll-free Direct dial FAX
Americas 1-800-SEAGATE
2
+1-405-324-4700
2
+1-405-324-3339
Customer Service Operations
Warranty Service
Call center Toll-free Direct dial FAX / E-mail
USA, Canada, Mexico and 1-800-468-3472
3
— +1-956-664-4725
Latin America
Brazil
Jabil Industrial Do Brasil — +55-11-4191-4761 +55-11-4191-5084
LTDA
4
SeagateRMA.br@jabil.com
Data Recovery Services
Call center Toll-free Direct dial FAX
USA, Canada, 1-800-475-01435 +1-905-474-2162 1-800-475-0158
and Mexico +1-905-474-2459
1
Hours of operation are 8:00 A.M. to 7:00 P.M., Monday through Friday (Central time).
2
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).
3
Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).
4
Authorized Service Center
5
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).
European support services
For presales and technical support in Europe, dial the Seagate Service Center toll-free number for your spe-
cific location. If your location is not listed here, dial our presales and technical support call center at +1-405-
324-4714 from 8:00
A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Monday through Friday.
The presales and technical support call center is located in Oklahoma City, USA.
For European warranty service, dial the toll-free number for your specific location. If your location is not listed
here, dial our European CSO warranty center at +31-20-316-7222 from 8:30
A.M. to 5:00 P.M. (Central Europe
time) Monday through Friday. The CSO warranty center is located in Amsterdam, The Netherlands.