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Problems related to one-touch individual keys / group
keys
Problem Point to check Solution
A one-touch individual
key or group key
cannot be stored.
Has the maximum number of keys been
stored?
Delete one-touch keys and group keys that are not
being used.
Have functions been disabled by the
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
A one-touch individual
key or group key
cannot be edited or
deleted.
If the key is an individual key, is the key
included in a group?
Remove the key from the group and then edit or delete
the key.
➞ System Settings > "Address Control" > "Program"
Is the key being used in a reserved
transmission or a transmission in
progress?
Wait until the transmission is finished or cancel the
transmission and then edit or delete the key.
Is the key included in a program key? Remove the key from the program and then edit or
delete the key.
➞ System Settings > "Address Control" > "Program"
Have functions been disabled by the
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
Has your administrator enabled a
function that prevents editing/deleting?
If your administrator has enabled "Default Address
Setting" (on the machine) or "Inbound Routing Settings"
(in the Web pages), editing/deleting will not be possible.
Check with your administrator.
You wish to delete or
edit an individual key
but do not know which
group key it is stored
in.
Are multiple group keys stored? If multiple group keys have been stored, print the Group
List in "Sending Address List" in the system settings.
The list will show where the key is stored.
➞ System Settings > "List Print (User)" > "Sending
Address List" > "Group List"
You wish to delete or
edit an individual or
group key but do not
know which program
key it is stored in.
Are multiple program keys stored? If multiple program keys have been stored, print the
Program List in "Sending Address List" in the system
settings. The list will show where individual and group
keys are stored.
➞ System Settings > "List Print (User)" > "Sending
Address List" > "Program List"