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TROUBLESHOOTING
PRINTING AND SCANNING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the
software programs. To view a README file, see "INSTALLING THE SOFTWARE" (p.7).
Problem Cause and solution Page
The machine does not print.
(ONLINE indicator does not blink.)
The machine is set to off-line mode.
→ If the ONLINE indicator is not on, press the [PRINT] key to switch
to printer mode and then use the [ ] key to select "ONLINE".
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The machine is not correctly connected with your
computer.
→ Check both ends of the printer cable and make sure you have a
solid connection. Try a known good cable. For information on
cables, see "SPECIFICATIONS (PRINTER AND SCANNER)".
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Copy job is performed.
→ Wait until the copy job is complete.
–
Your machine is not selected correctly in the current
application for the print job.
→ When choosing "Print" from the "File" menu located in
applications, be sure you have selected "SHARP MX-XXXX"
(where XXXX is the model name of your machine) printer
displayed in the "Print" dialog box.
–
The printer driver has not been installed properly.
→
Follow these steps to check and see if the printer driver is installed.
1 Click the "Start" button, click "Control Panel", and then click
"Printer".
In Windows 7, click the "Start" button, and then click "Devices
and Printers".
In Windows XP, click the "start" button, and then click
"Printers and Faxes".
In Windows 2000, click the "Start" button, select "Settings"
and then click "Printers".
2 If the "SHARP MX-XXXX" printer driver icon is shown but you
still cannot print, the printer driver may not have been installed
correctly. In this case, delete the software and then reinstall it.
–
The machine does not print.
(DATA indicator does not blink.)
The machine is not correctly connected with your
computer.
→ Check both ends of the printer cable and make sure you have a
solid connection. For information on cables, see
"SPECIFICATIONS (PRINTER AND SCANNER)".
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The port setting is not correct.
→ Printing is not possible if the printer driver port setting is not
correct. Set the port correctly.
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Printing is disabled.
→ If "CANCEL JOBS OF INVALID ACCOUNTS" is enabled in the
system settings, printing will not be possible. Consult the
administrator.
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The machine does not print.
(ONLINE indicator was blinking.)
The tray size settings are not the same on the machine
and in the printer driver.
→ Make sure that the same tray paper size is set on the machine
and in the printer driver. To change the tray's paper size setting on
the machine, see "CHANGING THE PAPER SIZE SETTING OF
A TRAY" or see "CONFIGURING THE PRINTER DRIVER" to
change it in the printer driver.
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The specified size of paper has not been loaded.
→ Load the specified size of paper in the paper tray.
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