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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO QUALITY / PRINT RESULTS
Paper does not feed
from the paper tray.
Is the paper loaded correctly in the
paper tray?
Set the guides to the size of the paper.
Make sure the height of the paper does not exceed the
indicator line.
In the Paper Tray Settings of the system
settings, are restrictions placed on the
trays that can be used in each mode
(copy, print, fax, Internet fax, and
document filing)?
Check the Paper Tray Settings and see if
checkmarks appear in the checkboxes of each
mode (Feeding Approved Job).
Functions without a checkmark cannot be used for
printing using that tray.
➞ System Settings > "Paper Tray Settings" > "Tray
Settings" > "Change" > (Each mode)
The image on paper is
skewed.
Is too much paper loaded in the bypass
tray?
Do not load more than the maximum number of
sheets.
The maximum number of sheets varies depending on
the paper type setting. For more information, see
"SPECIFICATIONS" in the Start Guide.
Are the bypass tray guides adjusted to
the width of the paper?
Adjust the bypass tray guides to the width of the
paper.
Are the original guides adjusted to the
width of the paper?
Adjust the original guides to the width of the paper.
The automatic
document feeder does
not operate.
Have functions been disabled by the
administrator?
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator).
Problem Point to check Solution
Lines appear in the
scanned image.
Are the scanning areas of the document
glass or automatic document feeder
dirty?
Clean the scanning areas of the document glass or
automatic document feeder.
☞ 1. BEFORE USING THE MACHINE
"MAINTENANCE" (page 1-66)
Is the bypass feed roller dirty? Clean the surface of the bypass feed roller.
☞ 1. BEFORE USING THE MACHINE
"MAINTENANCE" (page 1-66)
Smudges appear on
printed output.
Are you using paper that is not within
the specifications?
Use SHARP-recommended paper.
Using paper that is for other models or special paper
that is not supported may result in misfeeds, creases, or
smudges.
☞ "SUPPLIES" in the Start Guide
Are you printing on pre-punched paper? Take care that the image does not overlap the
punch holes.
If the printed image overlaps the punch holes, smudges
may appear on the reverse side of the paper following
one-sided printing, or on both sides following two-sided
printing.
Does a message appear indicating the
need for maintenance?
Contact your dealer or nearest authorised service
representative as soon as possible.
Problem Point to check Solution