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Initial Customer (the original end-user consumer
purchaser) of the Product.
2. A) If it is within the store's return policy period,
please return the product to the store where you
purchased from.
B) If your purchase has passed the store's return
policy period, please follow these steps to have the
product repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then RMA to
submit a request to SIIG RMA.. If the product is
determined to be defective, an RMA number will be
issued.
Step 2: After obtaining an RMA number, ship the
product.
• Properly pack the product for shipping. All software,
cable(s) and any other accessories that came with the
original package must be included.
• Clearly write your RMA number on the top of the
returned package. SIIG will refuse to accept any
shipping package, and will not be responsible for a
product returned without an RMA number posted
on the outside of the shipping carton.
• You are responsible for the cost of shipping. Ship
the product to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #: ____________________
• SIIG will ship the repaired or replaced product via
Ground in the U.S. and International Economy
outside of the U.S. at no cost to the customer.