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12 Troubleshooting
Problem Possible reason Suggested solution
The driver has not been
installed properly
Please reinstall the
driver
The device was not
properly recognized by
the operating system
Pull out the USB plug
and insert it into the
USB port again
according to the
description in this
manual
The device doesn’t work
flawlessly.
The device is faulty Please contact the
customer hotline (see
guarantee information)
Uneven surface Place the joystick on an
even and smooth
surface
The suction pads do not
stick to the surface
No suction power Slightly moisten the
suction pads