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50 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Contacting SMART Technical Support
SMART Technical Support welcomes your call. However, if you experience difficulty
with your SMART product, you might want to contact your authorized SMART reseller
first. Your local reseller might be able to resolve the issue without delay.
Before contacting SMART Technical Support, make note of your SMART Board
interactive whiteboard’s serial number, and then note it in the inside cover of this
manual (if you printed it).
To determine your
interactive whiteboard’s
serial number
You can find the serial number in two places: on the back of your SMART Board
interactive whiteboard, and on the bottom, right-hand edge of your interactive
whiteboard's frame (the side) or on the bottom of the right-hand end of the frame.
The serial number on your SMART Board interactive whiteboard always begins with
the letters SB, followed by the interactive whiteboard’s model number, for example,
D685-xxxxxx. The serial number can include numbers, letters, and hyphens.
NOTE
If you’re unable to locate the serial number for your interactive whiteboard,
you can remove the pen tray to locate your serial number. For instructions on how
to remove the pen tray, see Removing the Pen Tray on page 18.
Serial Number Locations
Front View Rear View