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67 | CHAPTER 5 – TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD
SYSTEM
Projector Error States
System administrators can solve or troubleshoot the following projector error states on
their own prior to contacting technical support. Performing an initial troubleshooting on
your projector will reduce the time of a support call.
Your Projector Doesn’t Respond to Commands
If your projector doesn’t respond to commands or if it starts to display code after you
entered a command, perform the following procedure:
To restart an
unresponsive projector
1. Turn off the projector, and then wait 15 minutes for it to cool down.
2. Disconnect the power cord from the power outlet. Wait a minimum of 60 seconds.
3. Reconnect the power cord.
4. Restart the projector.
Off Solid red The projector has a fan issue. The projector might
shut down automatically. See The “Fan Failure”
Message Appears on page 68 to troubleshoot the
projector.
Off Solid red The projector has a color wheel issue. See
The “Color Wheel Failure” Message Appears on
page 69 to troubleshoot the projector.
Solid amber Flashing red The projector has a lamp issue. See The “Lamp
Failure” Message Appears on page 69 to
troubleshoot the projector.
Off Off The projector isn’t receiving power. See The Ready
Light Isn’t Lit on page 70 to troubleshoot the
projector.
Power LED
(Green/Amber)
Service LED
(Red)
Message