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LIMITED WARRANTY
Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be
free from defects in workmanship and materials, under normal use and service, for
the applicable warranty term. All SMC products carry a standard 90-day limited
warranty from the date of purchase from SMC or its Authorized Reseller. SMC may, at
its own discretion, repair or replace any product not operating as warranted with a
similar or functionally equivalent product, during the applicable warranty term. SMC
will endeavor to repair or replace any product returned under warranty within 30 days
of receipt of the product. The standard limited warranty can be upgraded to a Limited
Lifetime* warranty by registering new products within 30 days of purchase from SMC
or its Authorized Reseller. Registration can be accomplished via the enclosed product
registration card or online via the SMC website. Failure to register will not affect the
standard limited warranty. The Limited Lifetime warranty covers a product during the
Life of that Product, which is defined as the period of time during which the product is
an “Active” SMC product. A product is considered to be “Active” while it is listed on the
current SMC price list. As new technologies emerge, older technologies become
obsolete and SMC will, at its discretion, replace an older product in its product line
with one that incorporates these newer technologies. At that point, the obsolete
product is discontinued and is no longer an “Active” SMC product. A list of
discontinued products with their respective dates of discontinuance can be found
at: http://www.smc.com/index.cfm?action=customer_service_warranty
All products that are replaced become the property of SMC. Replacement products
may be either new or reconditioned. Any replaced or repaired product carries either a
30-day limited warranty or the remainder of the initial warranty, whichever is longer.
SMC is not responsible for any custom software or firmware, configuration
information, or memory data of Customer contained in, stored on, or integrated with
any products returned to SMC pursuant to any warranty. Products returned to SMC
should have any customer-installed accessory or add-on components, such as
expansion modules, removed prior to returning the product for replacement. SMC is
not responsible for these items if they are returned with the product. Customers must
contact SMC for a Return Material Authorization number prior to returning any product
to SMC. Proof of purchase may be required. Any product returned to SMC without a
valid Return Material Authorization (RMA) number clearly marked on the outside of
the package will be returned to customer at customer’s expense. For warranty claims
within North America, please call our toll-free customer support number at (800)
762-4968. Customers are responsible for all shipping charges from their facility to
SMC. SMC is responsible for return shipping charges from SMC to customer.
WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR
REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC’S OPTION. THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU
OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY