Filter
Top Products
LIMITED WARRANTY
Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products
to be free from defects in workmanship and materials, under normal use and
service, for the applicable warranty term. All SMC products carry a standard
90-day limited warranty from the date of purchase from SMC or its Authorized
Reseller. SMC may, at its own discretion, repair or replace any product not
operating as warranted with a similar or functionally equivalent product, during
the applicable warranty term. SMC will endeavor to repair or replace any product
returned under warranty within 30 days of receipt of the product. The standard
limited warranty can be upgraded to a Limited Lifetime* warranty by registering
new products within 30 days of purchase from SMC or its Authorized Reseller.
Registration can be accomplished via the enclosed product registration card or
online via the SMC Web site. Failure to register will not affect the standard lim-
ited warranty. The Limited Lifetime warranty covers a product during the Life
of that Product, which is defined as the period of time during which the prod-
uct is an “Active” SMC product. A product is considered to be “Active” while it
is listed on the current SMC price list. As new technologies emerge, older tech-
nologies become obsolete and SMC will, at its discretion, replace an older
product in its product line with one that incorporates these newer
technologies. At that point, the obsolete product is discontinued and is no
longer an “Active” SMC product. A list of discontinued products with their
respective dates of discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty.
All products that are replaced become the property of SMC. Replacement
products may be either new or reconditioned. Any replaced or repaired product
carries either a 30-day limited warranty or the remainder of the initial warranty,
whichever is longer. SMC is not responsible for any custom software or
firmware, configuration information, or memory data of Customer contained
in, stored on, or integrated with any products returned to SMC pursuant to any
warranty. Products returned to SMC should have any customer-installed
accessory or add-on components, such as expansion modules, removed prior
to returning the product for replacement. SMC is not responsible for these
items if they are returned with the product. Customers must contact SMC for
a Return Material Authorization number prior to returning any product to SMC.
Proof of purchase may be required. Any product returned to SMC without a valid
Return Material Authorization (RMA) number clearly marked on the outside of the
package will be returned to customer at customer's expense. For warranty claims
within North America, please call our toll-free customer support number at (800)
762-4968.
Customers are responsible for all shipping charges from their facility to SMC.
SMC is responsible for return shipping charges from SMC to customer.
WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY SHALL BE REPAIR OR
REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC'S OPTION. THE
2