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Appendix E
Technical Support
If you have trouble using the WLAN software, tap Start | Help to view Help
files. For Wi-Fi Companion, you can also tap the Help button
for
information about the open screen.
If you need further assistance with Wi-Fi Companion or the Go Wi-Fi!
card, Socket has two technical support resources to help you. Please note
that support is available only in English.
Socket On-Line Support
Socket On-Line Support (SOS) is a comprehensive knowledge database and
the best place to start for technical support. No registration is required. To
access SOS, please visit:
www.socketmobile.com/support/faq.
Technical Support
IMPORTANT!
To obtain technical support, you must first register your product online
at www.socketmobile.com/support/support/new.
After product registration, log in. Click on the Technical Support tab. Click
Create New Ticket to submit an online inquiry for technical support. You
can log in anytime to track the progress of your request. If we cannot
resolve your inquiry online, we can arrange for a support engineer to call
you at a specific time.
802.1x only
: If you have trouble connecting to an 802.1x network, ask your
network administrator for the event log and access point log, if supported.
Send the log(s) to Socket technical support with your request for help..
60 | APPENDIX E: TECHNICAL SUPPORT