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2 Years Support
The Silver Support Pack extends the support period from
the standard 1-year warranty to two years. Not only that,
but extra features and services are also included.
Operational Phone Call Centre
Operational phone support is provided to give advice
and help so that the user can get the most out of their
equipment and maximise its performance. Our telephone
support is available from Monday to Friday and in 5 lan-
guages: English, French, German, Italian and Spanish.
Collection Anywhere
In the event of equipment failure, Sony will arrange
collection of the faulty unit directly from, and delivery
of the repaired unit directly to the customer’s location -
anywhere in mainland EU, Norway or Switzerland. That
makes it simpler, quicker and even more convenient for
the customer.
Repair within 7 days
Sony will collect, repair and return the unit to the
customer’s preferred location within 7 working days. So,
minimum downtime, increased confidence and the ability
to plan your business are guaranteed.
Loan
If the faulty equipment cannot be repaired in time, the
hotline will contact the customer and arrange to have a
loan unit delivered. Arrangements will be made to collect
the loan unit as soon as confirmation is received that the
repair has been carried out satisfactorily.
5 additional reasons to choose PVM Series and LMD Series