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115
My PC Card is not working. ........................................... 115
Troubleshooting Software....................................... 116
My software program stops responding or crashes......... 116
When I click an application icon, the message “You must in-
sert the application CD into your optical drive” appears and
the software does not start............................................... 116
I cannot use the DVgate software. .................................. 116
My computer’s start-up time seems longer after I have in-
stalled AOL. What can I do?........................................... 116
Troubleshooting the Modem................................... 118
My modem does not work. ............................................. 118
My modem connection is slow. ...................................... 118
Troubleshooting Audio ........................................... 119
My speakers make no sound. .......................................... 119
My microphone does not work. ...................................... 119
Troubleshooting the Printer ....................................120
I cannot print................................................................... 120
Troubleshooting i.LINK devices ............................121
I cannot establish a connection between two VAIO comput-
ers when using an i.LINK cable...................................... 121
Getting Help.............................................123
Support Options ......................................................124
Software Support Information ................................ 126
Sony Service Center................................................128
Index.........................................................129