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VAIO® Notebook Quick Start
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4 VAIO® Support Agent
(Windows® 2000)You can find VAIO Support Agent from the Windows
desktop. (Windows XP) You can find VAIO Support Agent by clicking
the Start button and then Help and Support.Using advanced diagnostic
technology, Sony’s VAIO Support Agent runs scheduled protections of
your applications, network settings, and other important software settings.
When your software is protected, you can use VAIO Support Agent to
repair software problems by restoring your software to any of the
previously protected states.
5 Sony PC Support
This service provides instant access to information on commonly
encountered problems. Enter a description of your problem and the
Knowledge Database searches for the corresponding solutions online.
You can access Sony Computing Support at:
http://www.sony.com/pcsupport.
6 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides
answers to commonly asked questions. You can use this automated
service to request a list of available topics, then select the topics that you
want to receive. To contact the Sony fax-on-demand service, call:
1-888-4-SONY-PC (1-888-476-6972).
7 Sony Customer Support
Software support is available free of charge for 90 days after the original
date of purchase. You can call and speak with a Sony Customer Support
Representative without using your notebook by calling:
1-888-4-SONY-PC (1-888-476-6972).