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Resources for Additional Help and Support
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❑ An automated tutorial library that contains interactive, easy-to-understand
lessons on using your computer’s hardware and software features.
❑ Links that enable you to:
❑ quickly find the nearest Sony service center locations.
❑ arrange for repairs or check repair status.
❑ review warranty information.
❑ e-mail your question or comments to the Sony Customer Information
Services Center.
❑ check pricing and availability for products, accessories and parts, as
well as purchase online.
❑ access the Sony Solutions Knowledge Base, a database that contains
answers to many frequently asked questions.
Sony Customer Information Services Center
If other support options do not resolve your issue, you can contact a Sony
Support representative directly.
Before making a call to the Sony Customer Information Services Center, have
this basic information readily available.
1 VAIO® computer system type.
2 Model number.
3 Serial number
*
.
Example:
4 Operating system.
5 Hardware feature or software application that has a problem. (See
“Resources for Additional Help and Support” for the appropriate software
contact information.)
6 Brief description of the issue.
For VAIO® computers purchased in the U.S. and Canada, contact a Sony
Support representative at 1-888-476-6972.
* The serial number is located on the back panel of your computer. The serial number is on a
white barcode label.