Sony VGN-NR100 Personal Computer User Manual


 
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Troubleshooting
Internet
What should I do if my modem does not work?
Make sure the telephone cable is securely plugged into the modem port on your computer and the wall jack.
Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone.
Make sure that the telephone number the program is dialing is correct.
Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are
compatible.)
Make sure the modem is the only device connected to your telephone line.
Follow these steps to check the settings:
1 Click Start and Control Panel.
2 Click Hardware and Sound.
3 Click Phone and Modem Options.
4 On the Modems tab, check that your modem is listed.
5 On the Dialing Rules tab, check the location information is correct.