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Troubleshooting
How to Use
Windows 8: The Basics
Parts Description
Setup
Network / Internet
Connections
Settings
Backup / Recovery
Security
Other Operations
Notifications
Refreshing Your VAIO Computer
If your VAIO computer has become unstable, it is recommended that you use the refresh
function provided by Windows. Refresh the computer by following these steps.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care Rescue Mode screen appears.
2. Select Recover or maintain your system.
Follow the on-screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and Refresh your PC.
Most user data saved on your built-in storage device, some Windows settings and all apps
downloaded from Windows Store will be retained even after you refresh your VAIO
computer. However, some app settings or files in the specific folders may not be retained.
Confirm the following list for details of which settings are retained, and which data is erased
after you refresh the computer.
Settings retained after you refresh your VAIO computer
The following settings will be retained after you refresh your VAIO computer.
Library settings
User accounts (local, domain, Microsoft account), and group memberships
Domain settings
Windows Update settings
Start screen and lock screen background
Desktop themes
International settings
Wireless network profiles
Settings configured in Windows Welcome
Data erased after you refresh your VAIO computer
The data in the folders specified below will be erased after you refresh your VAIO computer.
\Windows
\Program Files
\Program Files(x86)
\ProgramData
\Users\<User name>\AppData
Note
Save important data in advance.
Copyright protected data, such as digital broadcast data or music files organized by
digital media playback apps may not be available, even if the data is retained in the
same location after you refresh your VAIO computer.
Refer to the help file included with the app you are using for instructions.
Hint
The apps installed at the time of delivery and installed from Windows Store are
retained, whereas all Desktop apps that you installed after the purchase will be erased.
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