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Support Options
Support Options
This section provides support information about your VAIO computer and the preinstalled software programs.
Sony Support Information
1 VAIO Computer Documentation
This on-screen User Guide (this manual) and the printed Quick Start Guide provide information on how to maximize
your computer's capabilities and solve common problems.
2 Program Guides and Help Files
The preinstalled programs on your computer may be supplied with individual help guides. These guides are stored on the
hard disk drive as on-screen help files. You can find the help files from the help menu for the specific program.
3 Operating System Online Support
Your computer comes preinstalled with a Microsoft Windows operating system. For operating system support, you can
visit Microsoft customer support at: http://support.microsoft.com/directory/
.
4 Sony Computing Support
This service provides instant access to information on commonly encountered problems. Type a description of the
problem and the Knowledge Database searches for the corresponding solutions online.
You can visit the Sony online support web site at the following URLs:
http://esupport.sony.com/EN/VAIO/
for customers in USA
http://www.sony.ca/support/
for customers in Canada
http://esupport.sony.com/LA/
for customers in Spanish-speaking Latin American countries or areas
http://esupport.sony.com/BR/
for customers in Brazil