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Troubleshooting
Why doesn't my computer enter Sleep or Hibernate mode?
Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep or
Hibernate mode.
To restore your computer to normal operating stability
1 Close all open programs.
2 Click Start, the arrow next to the Lock button, and Restart.
3 If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and
Restart.
4 If this procedure does not work, press and hold the power button until the computer turns off.
!
Turning off your computer with the power button may cause loss of unsaved data.
What should I do if the battery indicator is flashing and my computer does not start?
❑ This symptom could be due to the battery pack not being installed properly. To resolve this symptom, turn off your
computer and remove the battery pack. Then install the battery pack to the computer again. For details, see Installing
the Battery Pack (page 20).
❑ If the symptom persists after performing the above, it means the installed battery pack is not compatible. Remove the
battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, see Sony Support
Information (page 165) or visit the Sony online support Web site.