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5 VAIO Update
When your computer is connected to the Internet, VAIO Update automatically notifies you when critical software and
security information is posted on the support Web site. Click the VAIO Update notice to open the VAIO Support Web site
and view the information.
For customers in Latin American countries or areas
Customer Information Center
If you do not find the information you are looking for at our site, you may call Sony directly. In order to receive the fastest and
most efficient services, have the following information readily available:
1 Your VAIO computer model
You can find it at the lower right corner of the display on the notebook, and in the same place on the front panel of the
CPU on the desktop.
2 Your computer's serial number
You can find it on the back or bottom of the notebook or on the back of the desktop; the serial number is the last 7 digits
of the number below the barcode.
3 The operating system on your computer
4 The hardware component or the software program that is causing you the problem
5 A brief description of the problem