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Troubleshooting >
Computer
What should I do if the green power indicator light turns on but my screen remains blank?
❑ Press the Alt+F4 keys several times to close the application window. An application error may have occurred.
❑ If the Alt+F4 keys do not work, click Start, Turn Off Computer, and then Restart.
❑ If your computer does not restart, press the Ctrl+Alt+Delete keys and select Restart from the Shut Down menu.
❑ If this procedure does not work, slide (in the direction of G on the switch) and hold the power switch for more than four
seconds to shut down your computer. Unplug the AC adapter and leave the computer for about five minutes. Then plug
the AC adapter and turn on the computer again.
!
Turning off your computer with the Ctrl+Alt+Delete keys or the power switch may cause loss of unsaved data.
What should I do if my computer or software stops responding?
❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application
window.
❑ If the Alt+F4 keys do not work, click Start, Turn Off Computer, and then Turn Off.
❑ If your computer does not turn off, press the Ctrl+Alt+Delete keys and select Turn Off from the Shut Down menu.
❑ If this procedure does not work, slide (in the direction of G on the switch) and hold the power switch until the computer
turns off.
!
Turning off your computer with the Ctrl+Alt+Delete keys or the power switch may cause loss of unsaved data.
❑ Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC
adapter, and then slide the power switch (in the direction of G on the switch) to turn on your computer.
❑ Try reinstalling the software.
❑ Contact the software publisher or designated provider for technical support.