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Spectra Logic’s SpectraGuard customer support
staff are committed to solving your storage problems,
with the largest number of service options—many
unique in the storage industry—and simply the best
support. Spectra Logic is proud to be the first and
only company in the data storage industry to offer
guaranteed support response time.
Standard plans include Next Business Day Replacement, Next Business Day
onsite, Same Business Day onsite, Four Hour onsite, custom onsite and even
a Spectra T950 Platinum Package. You can also choose from a wide range of
innovative options, including Assisted Self-Maintenance (ASM) and AutoSupport.
ASM provides an on-site cache of parts that your staff can replace in minutes.
With the AutoSupport option, BlueScale libraries offer advanced notification
features, automatically sending e-mail to SpectraGuard Support directly from the
library to report on status.
Certified Media:
Media with a
Guarantee
Order directly from Spectra Logic any media used
in Spectra data protection products. Media packs
are supplied in TeraPack
®
containers, with snap-on
dust covers and filled with media that has Spectra’s
lifetime guarantee. Spectra also provides a wide range of media options, such
as individual tape cartridges, cleaning cartridges, custom and standard bar-code
labels, packs to store media and more. Order using your library front panel, the
Remote Library Controller (RLC), online at www.SpectraLogic.com or call your
Spectra Logic sales representative.
Awards
Support
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