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Section 2D: Troubleshooting Tips 63
Windows® 2000
To verify that the correct driver is installed:
1. Locate the existing driver.
2. Update the driver.
To locate the driver:
1. Close all Windows programs and open the Control Panel by
selecting Start > Settings > Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager tab.
5. Locate the Sprint Mobile Broadband Card entries by using
the "+" signs to expand the listings. (For example, to see all
the installed modems, click the "+" sign to the left of
Modems.) The card should have three entries:
Ⅲ The card should appear under Multifunction adapters as
Sprint Merlin S720 (EV-DO) Modem Parent.
Ⅲ The card should appear under Modems as Sprint (EV-DO
PC Card) Modem.
Ⅲ The card should appear under Network adapters as
Sprint (EV-DO PC Card) Modem Adapter.
If the listings above do not appear, identify the listing for the
Sprint Mobile Broadband Card by ejecting the card. This causes the
driver listing for the card to disappear from the list. Reinsert the
card again to cause the driver listing to reappear. You can identify
the entries for the Sprint Mobile Broadband Card by observing
which entries are affected when you eject and reinsert the card.