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Section 4
Troubleshooting Tips 57
Troubleshooting Error Messages
One of the following error messages may be displayed if your card is
unable to connect to the network.
The card is not
responding properly.
You are directed to wait between 15-30 seconds and to then
re-launch the Wireless Connection Manager Software. If
the same message appears, you may have not inserted the
card or installed the card drivers properly. Remove and
reinsert the card into the PC card slot. Your computer
should “beep” when it has detected the card. If the
computer does not detect the card, re-install the software.
The card is not
present.
This message could indicate that your card is not inserted
into the PC card slot correctly, or that the card software was
not properly installed. Remove and reinsert the card, and
re-launch the Wireless Connection Manager application.
If the card is not detected, reinstall the software.
No service.
If this message is displayed, there is no service available at
this time. The network may be busy, or undergoing
maintenance. Try connecting to the network at a later
time, or moving to another location.
The connection failed
because the card was
not found.
If this message is displayed, verify that the card is properly
inserted, or that another device or application is not using
the card’s COM Port (such as HotSync).
There is no answer.
If this message is displayed, the card’s signal strength
could be inadequate, or the network could be busy.
Check the Signal Strength status bar, located on the main
window (two or more bars shaded green indicate a fair
signal). If the signal strength is poor, try moving to a
different location.
Card is already in use.
If this message is displayed, the card’s COM Port is being
used by another device or application. Shut down all
conflicting applications.