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Troubleshooting and technical support information
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Getting more help
If the documentation does not answer your question or you have a problem with one
of our products:
1 Refer to the Technical FAQ section of the web site. We keep the Technical FAQ
section up to date with the latest information from our technical support team
regarding the resolution of customer issues.
2 Contact your reseller. Our resellers have a wealth of experience with our
products and this is sometimes a quick way of solving a problem.
3 If your query remains unsolved, there is a web form in the Support area of the
web site that you can complete. Ensure that you provide all the details requested
by the form to assist the technical support team in resolving your problem:
the serial number and product model number (for example: MSE 8321) of
the MSE blade
the software build number (to find this, in the web interface, go to Status >
General
)
where you purchased the MSE blade
your contact email address or telephone number