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E-DOC-CTC-20080627-0003 v1.0
Chapter 7
Troubleshooting
46
7.1 Setup wizard Troubleshooting
The Setup CD does not start automatically
If your computer runs:
> Microsoft Windows:
1 Click the Windows Start button.
2 Click Run.
3 In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your
CD- or DVD-ROM drive.
> Mac OS X:
1 On your desktop, double-click the CD icon.
2 Double-click Menu.
Your Thomson Gateway has not been found
If you see this error during setup, check whether:
> The Thomson Gateway is turned on and fully initialized.
> Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the
help of your operating system.
> No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
> No personal network security software (for example firewall software) is running on your computer.
> Your computer is correctly connected to the Thomson Gateway